The beauty of your new online office is that messaging, calendaring, documents and contacts are integrated. It is supremely efficient. But central to this integration is email. Without email, your online office is empty. You need to turn on email.

Once you do, everyone can start sending email from your company's domain. You will look much more professional.

Don't have your own domain? Register one today.

Step 1 - Specify your domain name.

• Click on User: Administrator in the upper left hand corner of the window and login as Administrator.
• In the Basics section, click Define Custom Email Domains.
• Here is where you enter your organization's domain name. Don't bother typing in www.
• When you are done, click Save and Exit.
  

Step 2 - Create email accounts for your users.

• In the Basics section, click New Email Account Quick Add.
• In the email address field, enter the first part of the email address you're creating; an example is jsmith. In most cases, this is the same as the User ID. Please note that before you create an email address for someone, they must first be set up as a user.
• From the drop-down below it, select your domain.
• Go down to the big box below and highlight the name of the person for whom you're creating the email address.
• Click Save and Exit.

Step 3 - Have the company where your domain is registered (your domain host) send your emails to OfficeDesktop.

Before you do this, please be sure that you set up email accounts in your online office for all active email accounts. This way, you won't lose any emails.

• Go to your domain host's Website and login to your domain host account.
• Find the MX Record controls for your domain. An MX Record is like a postal code to which emails are sent.
• Look for a link like: MX Record Management, DNS Management, Mail Server Configuration, or Name Server Management. Or, search for the terms "DNS Settings" or "MX Record." They may be under Advanced Settings.

If you can't find them, just call your domain host and ask for help in pointing your domain's MX Record to a new email provider.

• When you find your domain's MX Record controls, do the following:
• Delete all old MX Records tied to your domain.
• Create a new MX Record tied to OfficeDesktop:
  • Select Priority 10
  • Change the mail server to: mail.officedesktop.com
  • Save your changes

You are almost done. Just one more step.

Step 4 - Go back to your online office and validate the MX Record change you just made.

• Log in again (you know the drill).
• Click on User: Administrator in the upper left hand corner of the window so you are in the Administration section again.
• In the Basics section, click Define Custom Email Domains.
• Highlight your domain name specified in Step 1.
• Click Validate to confirm that your MX Record is now pointing to OfficeDesktop.
  • If the domain is black, you are good to go.
  • If it is red and you are certain that you did Step 3 correctly, be patient. It can sometimes take from 24 to 48 hours for your domain host to change your MX Record.